Shipping and Returns Policy
Thank you for shopping at California Pilot Shop. California Pilot Shop is committed to your satisfaction.
All products listed on the California Pilot Shop online store are new factory sealed with full manufacturer warranty unless noted otherwise.
FAQs
Q: When will my order ship?
A: Most orders will be processed for fulfillment within 24 business hours of receipt unless received after 12:00PM PST, in which case they will be processed the following business day (Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. California Pilot Shop will make every attempt to meet shipping deadlines). Please note that our warehouse does not ship on Weekends and Holidays.
Q: Will I be able to Track my package once my order is shipped?
A: Yes. Once your order has left our warehouse, you will receive an email with directions on how to track where your package is during its shipment. Once your order has been shipped, you can always track your package by logging into your account.
Q: I've tried to Track my package but no real information is coming up or it appears to be invalid. What do I do?
A: Please wait a few hours after you receive your Tracking email as it may take USPS, UPS and FedEx sometime to be fully updated. If you received a tracking email, your order has been shipped.
Q: How long will my package take to get to me?
A: This varies with your location and method of shipping chosen. Once an order has been processed, the Transit Days are as follows:
Shipping Method Transit Days (For Most Packages)
Ground West Coast: Up to 3 Business Days
East Coast: Up to 4-6 Business Days
3 Day Select Up to 3 Business Days
2nd Day Air Up to 2 Business Days
Next Day Air Next Business Day
Please note that Weekends and Holidays are not considered Transit Days. Please take this into account when selecting the Shipping Method.
The courier for your package will have an estimated arrival date for your package. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Please note that Weekends and Holidays are not considered Transit Days. Please take this into account when selecting the Shipping Method.
Q: How much is shipping? And can I calculate shipping costs?
A: Shipping is automatically calculated by taking into account the weight of the item(s) being shipped and the destination of the package. The best way to figure out what the shipping costs would be is to just place the item(s) in your shopping cart and start the check out process. Enter in the correct ship to information and on the next page, you will see the shipping charges. Don't worry, you won't have to enter in any billing info at this stage. You may press "Back" in your browser and modify your order accordingly.
Important note: The term FREE SHIPPING refers to ground shipping, you must pay extra to receive overnight or any other type of shipping.
Q: Do you ship to Alaska and Hawaii?
A: Yes we do. When placing your order please select 2nd Day Air or Next Day Air as the shipping method. These are the only methods available to us, to ship a package to your location.
Q: Do you ship to PO Boxes?
A: Unfortunately, UPS and FedEx are not able to ship to PO Boxes. A physical address will be required for all orders. Please note that if a PO Box is entered into the shipping address, the order may experience a delay in processing and/or the package may experience a delay in delivery.
Q: What forms of payment do you accept?
A: California Pilot Shop accepts all major credit cards including Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. We only ship to the billing address of the credit card used.
Q: What is the Optional Comments Field for?
A: The empty text field found at the bottom of Payment Page is for any comments or special instructions you may have for us us in regards to your order. Please note that due to the high volume of orders, these comments or special instructions may be overlooked. We are unable to guarantee fulfillment of comments or special instructions entered in this field. Please also note these comments or special instructions are not seen by UPS or FedEx personnel.
Q: Do you accept Will Call pickups?
A: Currently, we do not have the facilities for local customers to come by and pick up items but we do hope to be able to provide this service to our customers soon.
Q: I believe I placed an order but I received no Order Confirmation or Tracking Number. What do I do? A: Order confirmations and Tracking information emails are automatically sent via email. If you did not receive an email from us, there may be a chance that your email address was entered in wrong or the email was filtered out of your Inbox. You can visit our Contact Us Page for further assistance.
Q: I received my order but I suspect the item is defective. What do I do?
A: To ensure that the item truly is defective, please first contact the manufacturer. Most of the time, they will be able to supply you with support and provide a solution to the problem. If a product is truly defective, please see our Product Returns Information Section for further assistance.
Q: I received my order but I suspect the item was physically damaged during shipping. What do I do?
A: Unfortunately, sometimes packages get mishandled during shipping resulting in physical damage to items. Please hold onto the items and all packing materials. Please contact us immediately by visiting our Contact Us Page
Q: What's the best way to contact you?
A: The best way to contact us is to send us an email. We will reply to your request as soon as we can but please allow at least 24 Business Hours for us to reply. Order cancellations must be processed over the phone with a service representative to guarantee no delays in the cancellation as we may not receive your email in time for the cancellation. Phone lines are available from 9:30am PST to 5:30pm PST Monday through Friday. Orders that have have been processed may not be eligible for cancellation.
Order Fulfillment
Orders will be processed for fulfillment within 48 business hours of receipt unless received after 12:00PM PST, in which case they will be processed the following business day after that (Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. California Pilot Shop will make every attempt to meet shipping deadlines). If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Please note that our warehouse does not ship on weekends and holidays. A 15% restocking fee may also apply for any order cancellations.
Order Cancellation
Order cancellations must be processed over the phone with a service representative to guarantee no delays in the cancellation as we may not receive your email in time for the cancellation. Phone lines are available from 9:30am PST to 5:30pm PST Monday through Friday. Orders that have have been processed may not be eligible for cancellation. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. A 15% restocking fee may also apply for any order cancellations.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. California Pilot Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason. California Pilot Shop reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order. Please note that any verification process may result in a delay of shipment of order or result in the non-availability of an item.
Credit Card Declines
If your credit card is declined during order processing, you will be notified via Email and/or by telephone. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item..
Verification Address Holds
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Your order will remain on hold for 7 days, after which if we have not received a response to our requests for more information, your order will be canceled.
Sales Tax
Sales Tax will be added to orders shipped to California addresses. For all other States, the purchaser is responsible for any applicable state and local sales tax.
Payment Methods
California Pilot Shop accepts major credit cards including Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Please note that a verification process may result in a delay of shipment of order or result in the non-availability of an item. If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Your order will remain on hold for 7 days, after which if we have not received a response to our requests for more information, your order will be cancelled.
California Pilot Shop accepts PayPal payments for orders under $150 including tax and shipping. If the total of the order including tax and shipping amount to over $150, we ask that you supply us with an alternate form of payment. We only accept payments from Verified PayPal Members with Confirmed Shipping Addresses. Simply select "PayPal" for the Payment Method and complete your on-line order at California Pilot Shop. You will receive an order confirmation email within a few minutes of placing your order. That email will contain your Order Number and Total Amount. Please send your payment to "pilotmaker@californiaflightschool.com" through PayPal's Website for the correct amount and include your Order Number as a reference in the payment.
California Pilot Shop accepts cashier's checks and money orders issued within the U.S. You must place the order online, select "Cashier's Check/ Money Order" as the payment method. After you obtain the order number and receive the order confirmation email, please purchase a cashier's check or money order from your bank for the exact amount of the order and mail the check with a copy of the order confirmation email to us. Please make the check payable to "California Management" We will ship your products within 1-2 business days after the check is cleared (normally 5 to 7 business days). Your order will be canceled if we do not receive your payment in 10 business days. Orders via "Cashier's Check/ Money Order" are not confirmed until payment is received. Company and personal checks are accepted, but items will not be shipped until checks are cleared from bank (normally 5 to 7 business days). Please note that the check clearing process may result in a delay of shipment of order or result in the non-availability of an item.
Status of Orders
Once you have placed your order, you will receive confirmation via email that your order has been received by California Pilot Shop. Once your order has been shipped, a Tracking Number will be emailed to you. You can always track your package once it has been shipped by clicking the "Track Package" tab located at the top of every page. From there, you will just need to enter your Six Digit Order Number in the UPS or FedEx Order Number Fields provided and click "Track". If you require additional information, please Contact Us.
Product Returns
Generally all sales are final and no returns are accepted. In special cases, returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please provide the order number and a description of the issue. Not providing the detailed information requested will delay the returns process. Any item returned without applying for an RMA, will be subject up to a 30% restocking fee. Once your request has been received, you will be contacted within 3 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only.
You must return items exactly as it was delivered to you, with all components, materials and documentation. No returns on electronics and software. A pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts (ie: missing cables and/or accessories). The returned item(s) must be packaged properly. All returned items will be inspected for physical damage. Any and all product warranties, guarantees, and RMAs are void and null if returned item(s) is(are) found to be physically damaged. All physically damaged items returned to Californiapilotshop.com will be refused and/or returned at customer's own costs.
Please write the RMA number given on the outside of the shipping box. Any package without a RMA number written on the outside of the shipping box will be refused. Once we have received and processed the returned item(s), a replacement if applicable and/or requested will be shipped within 3 business days. If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All shipping costs are non-refundable (we cannot be held responsible for shipping costs to send back a defective or non-defective item). Please allow up to 2 billing cycles for your credit to be posted to your account. Gift certificates cannot be returned, but they are transferable.
Defective Product Returns:
Generally only the manufacturer's warranty will be used for product claims. For damaged/defective UNOPENED products returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). California Pilot Shop offers a 14 Day (from date of shipment) replacement or credit policy for UNOPENED defective products unless noted otherwise. Electronics, Software and Special Order items are non-refundable. Please contact the Manufacturer regarding defective Electronics or Software. Prior to returning any item, please contact the manufacturer to confirm the item is indeed defective. California Pilot Shop will not accept items that have been physically damaged or mis-used. All shipping costs are non-refundable (we cannot be held responsible for shipping costs to send back a defective or non-defective item).
Non-Defective Product Returns:
Generally all sales are final and no returns are accepted. In special cases, returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). Non-defective products, excluding Special Order Items can be returned within 30 days if returned unopened, for credit less shipping and a 30% restocking fee. Electronics, Software and Special Order items are non-refundable. Please contact manufacturer for warranty service. All returned items may be subject to a 30% Restocking Fee. In addition to this fee, a pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts (ie: missing cables and/or accessories). We reserve the right to prohibit the return of any non-defective product. California Pilot Shop will not accept items that have been physically damaged or mis-used. All Items sent back to us which claims to be defective, will be tested and verified before a refund is given. If the unit is not defective, the customer will have to pay for a handling charge, which could be up to 30% of the total cost of the item(s); and the item(s) will be sent back to the customer at the customer's own expense. All shipping costs are non-refundable (we cannot be held responsible for shipping costs to send back a defective or non-defective item).
Product Warranties
All warranty service for original customer is provided by California Pilot Shop or the manufacturer of the product. The customer is responsible for all shipping charges to the warranty location. (we cannot be held responsible for original shipping costs, warranty shipping costs, and/or warranty service fees incurred to send back the defective item to the Manufacturer for replacement).This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from natural disasters including but not limited to flood, lightning strikes, earthquake is not covered by this warranty. Any mis-handling, mis-use or dropping is not covered by this warranty. This warranty is also void if California Pilot Shop determines that the product has been damaged due to insufficient packaging during any return shipment. California Pilot Shop reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.
14 Day Product Warranty:
California Pilot Shop offers a 14 Day (from date of shipment) replacement policy (replacement for exact same item only) for defective (D.O.A) items including, but not limited to Special Order Items. Special Order items are non-refundable. Please contact Manufacturer regarding defective Software. After the initial 14 Day Product Warranty, any and all service/warranty for Retail items is the responsibility of and must be completed by the Manufacturer of the product. After the initial 14 day Product Warranty, any and all OEM products sent back to California Pilot Shop for replacement will be subject to manufacturer's Warranty Service. Warranty Service is not handled by California Pilot Shop. California Pilot Shop will only act as the contact between the customer and the manufacturer. Manufacturer's Warranty Service may take up to 4 weeks to be processed. Please note this process may take longer than normal (versus standard customer to manufacturer warranty service) due to shipping and receiving time incurred.
30 Day Product Warranty:
California Pilot Shop offers a 30 Day (from date of shipment) replacement or credit policy for defective products excluding but not limited to Special Order Items unless noted otherwise. After the initial 30 Day Product Warranty, any and all service/warranty is the responsibility of and must be completed by the Manufacturer. All shipping costs incurred between customer and manufacturer are non-refundable (we cannot be held responsible for original shipping costs, warranty shipping costs, and/or warranty service fees incurred to send back the defective item to the Manufacturer for replacement).
Typographical Errors We at Californiapilotshop.com strive to provide the most accurate pricing, descriptions, and specifications for our products; however; we cannot guarantee that the products descriptions, features, specifications, depictions, pricing or any information on California Pilot Shop is correct, accurate or complete. In the event a product is or has been listed incorrectly due to errors in product's descriptions, features, specifications, depictions, and/or pricing, California Pilot Shop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, California Pilot Shop shall immediately issue a full credit to your credit card account. In the event a product you received is or has been listed incorrectly due to errors in product's descriptions, features, specifications, depictions, and/or pricing, California Pilot Shop shall have the right to replace, exchange or return the item(s) in question, at our sole discretion. To be eligible for replacement, exchange, and/or return, the item(s) in question must be unopened and in unused condition. We recommend consulting with the Product Manufacturer to receive the most up to date products descriptions, features, specifications, depictions, and/or pricing.
By using this site, or ordering from it, you acknowledge that you have read, understood, and agreed our terms and policies. All product names, trademarks, and registered trademarks are the property of their respective owners. Any use of copyrighted material or trademarks on this site should not be viewed as a challenge to those copyrights or trademarks.
